What information do we collect and how do we use it?
When you register your SkyGolf® product electronically, we obtain and store your product's electronic serial number, your name, mailing address, shipping address, e-mail address, user name and password, telephone number, and optional information you voluntarily submit to us, such as age range, the places you go on vacation, and how many times a year you go on vacation. This allows us to properly register your product, maintain an account for you on our website, www.skygolf.com, and provide access to your course and performance data, and to issue you a unique registration code. It also helps us provide you with premium customer support.
When you place an order, we obtain and store your name, shipping address, billing address, e-mail address, a password, and a password hint (in the event you forget your password). This allows us to authorize you to obtain software updates, downloads and allows us should you select an Annual SkyCaddie® Membership Plan subscription to establish your course and performance storage information on our web site.
For electronic purchases you make on our website, a secured third-party financial services company will request and manage your payment and personal identifying information to authorize billing charges to be posted to your credit card account. Except for customers who subscribe to an Annual SkyCaddie® Membership Plan, SkyHawke does not capture or retain your electronic payment information, such as credit card account information. For all electronic merchandise purchases from our web site, SkyHawke temporarily retains the credit card data and personal identification information in a highly secured, encrypted electronic format only long enough to authorize your credit card to be charged using a secure third party financial services company, and your order processed.
For those customers who subscribe via our website, www.skygolf.com, to an Annual SkyCaddie® Membership Plan, we do retain certain portions of your electronic payment data for use only for subscription renewal purposes, and only in an off-line, highly secured, encrypted, machine readable only (non-readable by human eyes) format or with a secured, third party financial services company who receives and manages your credit card number and other personal identifying information only to verify the credit card number and process transactions.
For non-electronic purchases you make via facsimile or telephone, and you provide us your credit card data and personal identifying information to authorize billing charges to be posted to your credit card account, SkyHawke temporarily retains the credit card data and personal identification information only long enough to authorize your credit card to be charged using a secure third party financial service company, and your order processed. While SkyHawke has this information in its possession, your payment and personal identification information is carefully secured so that only authorized SkyHawke personnel have access to and use of this information. After processing your order, your payment and personal identification information is securely purged and is not retained by SkyHawke.
When you submit a support question online, we request and retain only your name and e-mail address. This allows us to promptly address your issue and communicate our response to you via e-mail.
How does the SkyGolf website protect customer information?
The SkyGolf website uses the latest web security and encryption technology to keep your personal information safe. All your ordering information — including your name and address — is encrypted using a secure server for maximum security.
For Annual SkyCaddie® Membership Plans and only for the use for renewal subscription purposes, we do retain certain portions of your electronic payment data, and only in an off-line, highly secured, encrypted, machine readable only (non-readable by human eyes) format or with a secured, third party financial services company who receives and manages your credit card number and other personal identifying information only to verify the credit card number and process transactions. For all other electronic purchases, a secure third party financial services company receives and manages your credit card number and other personal identifying information only to verify the credit card number and process transactions. SkyHawke never retains any credit information on any of its on-line servers. When making electronic purchases, we are simply notified by the secured third party financial institution as to whether your credit card transaction is approved or declined.
Will SkyGolf disclose the information it collects to outside parties?
No. The information we collect from you is used to service your account with us. Unless you consent, the only time SkyGolf may release account information is if we believe, in good faith, that such release is reasonably necessary to (i) comply with any mandates from governmental authorities, (ii) comply with any laws, (iii) enforce or apply the terms of any of our user agreements, or (iv) protect the rights, property, or safety of the SkyGolf website, our users, or others.
How does the SkyGolf website allow customers to update or change the information it collects?
If at any time you would like to change any information in your account, you may update your account information on our website by logging on with your user name and password, you may e-mail your changes to us at firstname.lastname@example.org, or you may call our Customer Service department during normal business hours. In order for us to process your changes, we must be able to verify your sending email address as your registered email address on our web site. For security reasons, you must also provide us your website user name only in any correspondence to authorize any changes. PLEASE DO NOT PLACE YOUR PASSWORD INFORMATION IN AN EMAIL TO US! A customer service representative will verify your authorization and process your changes as soon as possible.
How does SkyGolf protect the privacy of children younger than 13?
SkyGolf is concerned about the privacy of young children and does not knowingly collect any personal information from a child under 13. We suggest that you become involved with your child's access to the Internet and to our site to ensure that his or her privacy is well protected.